Terms & Conditions

These Terms & Conditions govern your use of restaurant websites and online ordering platforms powered by OrderCaptain. By accessing or placing an order through such a website, you agree to be bound by these terms.

1. Platform Role

OrderCaptain provides the technology platform that enables online ordering. The restaurant is responsible for menu items, pricing, food preparation, delivery, and fulfillment. OrderCaptain does not prepare or deliver food.

2. Eligibility

By placing an order, you confirm that the information provided is accurate and complete.

3. Orders & Availability

All orders are subject to acceptance by the restaurant. The restaurant reserves the right to reject or cancel orders.

4. Payments

Payments are processed securely through third-party payment providers. OrderCaptain does not store full payment card details.

5. Communications

By placing an order after being clearly informed, you consent to receive communications related to your order via SMS and WhatsApp. These messages may be sent by the restaurant or by OrderCaptain as the platform provider.

6. Prohibited Use

You agree not to misuse the platform, attempt unauthorized access, or use the service for unlawful or fraudulent purposes.

7. Limitation of Liability

OrderCaptain provides the platform “as is” and is not liable for food quality, delivery delays, or restaurant service issues. To the maximum extent permitted by law, OrderCaptain shall not be liable for indirect, incidental, or consequential damages.

8. Changes to Terms

These Terms may be updated from time to time. Continued use of the platform constitutes acceptance of the updated terms.

Shipping (Delivery) Policy

This Shipping (Delivery) Policy applies to orders placed through restaurant websites powered by OrderCaptain.

1. Delivery Responsibility

Delivery is managed by the restaurant or its delivery partners. OrderCaptain does not control delivery times, drivers, or delivery areas.

2. Delivery Time Estimates

Any delivery times shown are estimates only and may vary due to traffic, weather, order volume, or other factors.

3. Delivery Address

You are responsible for providing an accurate and complete delivery address. The restaurant is not responsible for failed deliveries due to incorrect information.

Refund & Cancellation Policy

This Refund & Cancellation Policy applies to orders placed through restaurant websites powered by OrderCaptain.

1. Order Cancellation

Once an order is confirmed, it may not be cancellable if preparation has started. Cancellation availability is determined by the restaurant.

2. Refund Eligibility

Refunds may be issued at the restaurant’s discretion in cases such as:

• Incorrect or missing items
• Order not delivered
• Severely delayed delivery

3. Refund Method

Approved refunds are typically issued using the original payment method. Refund processing times depend on the payment provider.

4. Non-Refundable Situations

Refunds may not be provided for:

• Incorrect delivery information provided by the customer
• Change of mind after order confirmation
• Minor delays outside the restaurant’s control

5. Contact

For refund or order-related issues, customers should contact the restaurant directly using the contact details provided on the ordering website.

6. Policy Updates

This policy may be updated periodically. Changes will be posted on this page.