Loyalty
Turn a first visit into a habit.
A restaurant loyalty program that runs itself. No cards, no app to install.
Works alongside the POS you already have.
100+ cafes and restaurants across 3 countries run on OrderCaptain
Inside the product
What it looks like running.
Their points, on their own phone
Every order adds points automatically. The guest sees the balance and the next reward on the ordering page, with no card to carry and no app to install.
- Balance and next reward always in view
- Rewards you set, priced in points
- Inside the ordering page, no separate app
Set up a reward in a minute
Name it, set how many points it costs and pick the free dish from your menu. It shows up on the guest's rewards page.
- Named in both languages
- Priced in points, by you
- Tied to a dish on your menu
Catch a regular before they're gone
Filter for guests who haven't ordered since a date you pick, select them, and send them all one WhatsApp message inviting them back.
- Filter by last order, order count and points
- Or by channel, rating and birthday month
- One WhatsApp message to all of them
Why loyalty
A returning guest costs you nothing to win.
Winning a new customer costs you ads and commissions. Bringing back an old one costs you a single message. Filter your customer list, pick the guests who have gone quiet, and send it yourself. Points are earned on every online order, which is why the two come together.
Zero
staff effort. Points are calculated automatically
100%
of the customer data belongs to you
AR + EN
rewards and messages in your guest's language
What you get
Everything a restaurant loyalty program should do.
Earning points should take no staff effort. Here it takes none.
Automatic points
Every order adds points with nobody lifting a finger, online or at the counter, and the guest gets a message with their balance.
Rewards you control
Free items from your menu, or cash back. Set the points price of each, and change it whenever you like.
No card, no app
The phone number is the card. Nothing to lose, nothing to download.
Reward with a dish, not a discount
Make the reward a dish from your own menu, and a free pizza costs you what it takes to make, not what it sells for.
Win back quiet regulars
Filter for guests who haven't ordered in a while and send them one WhatsApp message before you lose them.
You choose who to message
Filter your customer list by last order, order count, points, channel, rating or birthday month, then choose who to message. You decide who gets each offer and when. WhatsApp and SMS messages are available at an additional charge.
Packages
The full stack. Start with what you need.
OrderCaptain runs the menu, online ordering, loyalty and the POS as one system, but you do not have to take it all at once. Start with the package that fits today and add the rest later, on the same system.
-
Digital QR menu
- Ordering + loyalty: not included
- Digital QR menu: included
- Cloud POS: not included
A live menu guests open with a QR code. You edit dishes and prices yourself.
From about USD 7 a month
USD 11 a month in most of the GCC, Europe and the Americas
-
Menu, ordering and loyalty
- Ordering + loyalty: included
- Digital QR menu: included
- Cloud POS: not included
Direct orders and returning guests, next to the POS you have. Loyalty comes with ordering, because the order is what identifies the guest.
From about USD 9 a month
USD 16 a month in most of the GCC, Europe and the Americas
-
Cloud POS and menu
- Ordering + loyalty: not included
- Digital QR menu: included
- Cloud POS: included
Run the counter and the kitchen, with the menu on the same system.
From about USD 12 a month
USD 19 a month in most of the GCC, Europe and the Americas
-
Full stack
The whole system
- Ordering + loyalty: included
- Digital QR menu: included
- Cloud POS: included
Menu, ordering, loyalty and POS on one guest record. Nothing is typed twice.
From about USD 19 a month
USD 33 a month in most of the GCC, Europe and the Americas
Setup is free: we enter your menu, staff accounts, tables, kitchen stations and branches for you (custom delivery zones are quoted separately). Starting prices in Egypt and most African countries, billed yearly (USD 80, 110, 140 and 230 a year). Paying yearly works out two months free compared with paying quarterly. The final price depends on your country, number of branches, tables and order volume.
How it works
Three steps, then points add up on their own.
We set your reward rules with you
How many points per order? Which free item, at what price in points? Or cash back? We pick what fits your margins together.
We connect it to how you sell
With OrderCaptain ordering or POS it's automatic. With another POS, your team looks the guest up by number.
Guests join as they order
No sign-up form. Their first order opens their points balance for them.
Book a demo
See loyalty running before you decide.
Tell us about your restaurant and we'll walk you through it on a call. No obligation, no card.
Email
[email protected]
Call us
Egypt: +20 100 688 4706
USA: +1 307 207 7702
WhatsApp
Message us on WhatsApp
Questions
What owners ask us first.
Do my customers need an app or a plastic card?
Neither. Customers are recognised by their phone number when they order online or at the counter, so points are added automatically. There is no card to lose and no app to install.
Can I buy loyalty on its own?
Loyalty comes bundled with online ordering rather than as a separate product, because that is what makes it work without any staff effort: the order already identifies the customer, so points are awarded automatically instead of someone keying them in at the counter. The digital QR menu is included in every package.
What does loyalty cost?
Loyalty comes in the menu, online ordering and loyalty package. It starts from about USD 9 a month (USD 110 a year) in Egypt and most African countries, and about USD 16 a month (USD 190 a year) in most of the GCC, Europe and the Americas. It is a subscription, never a commission on your orders. WhatsApp and SMS messages to guests are charged separately. Most restaurants pay yearly, which works out two months free compared with paying quarterly. These are starting prices. The final price depends on your country, number of branches, tables and order volume, and we confirm it on the free demo call.
What kind of rewards can I offer?
Guests earn points on every order and redeem them for a free item from your menu or for cash back. You set what each reward costs in points and can change it whenever you want.
Will I know which customers stopped coming?
Yes. Filter your customer list for guests who haven't ordered since a date you pick, then send them a WhatsApp or SMS message before you lose them for good. Messages are charged in addition to the subscription.
Does it work in Arabic?
Yes. Rewards, messages to customers and the dashboard all run in Arabic and English.
Give them a reason to come back.
Book a free demo and see loyalty running live.